Management and Managers ✍🏽
(d) 11 mark PAPER 2
(d) Recommend which of Mintzberg’s management roles is likely to be the most important for the new Managing Director of NT. Justify your recommendation. [11]
Recruitment and Selection ✍🏽
B: (i) 3 mark (ii) 3 mark PAPER 2
b (i) Refer to Table 1.1. Calculate the rate of labour turnover for department A in 2020. [3]
b (ii) Explain one disadvantage for RHZ of having high labour turnover. [3]
Staff Morale and Welfare ✍🏽
(d) 11 mark PAPER 2
(d) Evaluate the likely impact on the morale and welfare of HC’s employees if the Retro Cycle is produced using mass customisation [12]