Motivating Employees (E) Solution
Do you think using job rotation is a better way for a manufacturing businesses to motivate employees rather than financial bonuses? Justify your answer [6]
Yes because it will prevents workers becoming bored doing the same task repeatedly, which could increase output.
No because they need to provide training to the 80 employees which increases cost.
Job rotation is better, as it will also give a manufacturing business more flexibility as workers will be able to do more than one job so can move to where they are needed on the production line. Bonuses will also cost more and not give the flexibility of job rotation.
Organisation and Management (C) Solution
Identify and explain two ways a trade union could help LUV’s employees. [4]
Way 1: Gives strength in numbers
Explanation: When dealing with the head office over the redundancies
Way 2: Can negotiate better working conditions
Explanation: For the workers in LUV’s 200 shops
Recruitment, Selection and Training (E) Solution
Do you think external recruitment is a better way for a large business to find a new Operations Manager than internal recruitment? Justify your answer. [6]
External recruitment might be more expensive which will increase costs.
However, the business might have no choice as there may not be suitable internal applicants. External recruitment means a wider choice of applicants.
Although a higher cost, using external recruitment would be better as it will result in the appointment of a manager whose cost savings will soon outweigh the cost of external recruitment, especially in a large business where there is much more opportunity for cost savings.
Internal and External Communication (D) Solution
d) Explain how each of the following could cause communication barriers within HSN. [6]
Language: Use of technical terms when using batch production so employees may not understand the message
Medium of Communication: The wrong channel may be used so all if the 600 employees may not be able to access the message if they send a message by email and not all workers have access to a computer.
