Table Of Contents
Overview
| ⏰ Timing | 🎓 Assessment | % Final Grade |
| 2 mins | Knowledge 2 marks | 5 % |
Example ‘B’ Question
| LGV owns a number of hotels. The directors are planning to open a new restaurant. The restaurant’s location will be at the city airport. The Human Resources Director said: ‘One of my roles is to recruit the 25 employees LGV will need from the local community. I think selecting new employees with the right personality is more important than their experience. Everyone will have 6 weeks of on-the-job training.’ She knows that effective communication between employees and customers will be important to the success of the restaurant. (b) Identify two ways a manager can communicate with employees. [2] Way 1: ………………………………………………………………………………………………………………………………… Way 2: ……………………………………………………………………………………………………………………………. [2] |
‘B’ questions on Paper 1 do not require a reference to the case study. You can give short bullet point answers to quickly secure the marks.
Example ‘B’ Answer
In this example the answer requires two ways a manager could communicate with employees.
This student selects a meeting and email to secure both marks but you could choose any suitable form of communication.
| Knowledge | Way 1 | Meeting |
| Knowledge | Way 2 |
Top Tip
| ⭐⭐⭐Top Tip ⭐⭐⭐ ‘B’ Question Paper 1 Remember to make sure you have two clear, different points to make sure you don’t repeat. Keep your answers short and to the point to keep within your 2 minute time limit. |
